Refund and Returns

EFFECTIVE January 1, 15th, 2023

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using discount codes. We will address any mistakes made on behalf of the company.

If the product you received is deemed defective your order is eligible for a return or exchange.

We thank you for understanding this policy!

I RECEIVED A DEFECTIVE / WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at admin@kddministries.com.com to notify us of the matter. Please include your order number, name and email used to place the order. Be sure to specify the concern such as including the original product ordered as well as the actual product you received along with the style/design, color and size. Please attach a picture of the product(s) showing the defect, the size, or wrong item.

You will receive a 50% off discount code on your next purchase, if you received a defective product. If you have received the wrong product, we will send out the correct item(s) to your confirmed address.

I FORGOT TO USE MY DISCOUNT CODE

Unfortunately, once your order has been confirmed, we will not be able to make adjustments. Please ensure all of your information is accurate before submitting your order, including your discount code.

Only ONE discount code may be applied per order including “Free Shipping” discount codes.

WHEN WILL MY ORDER BE SHIPPED?

Due to complications regarding the COVID-19 virus and social distancing practices, orders may take 7-14 business days to process and ship. If your order takes more than 3 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed. 

For International shipping please allow an additional 7-21 business days.

Orders placed on the weekend and holidays are processed on the next business day.

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

Shipping Address Issues

Child Advocate WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customer’s responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes.

Why is my order still in “Pre-shipment”?

Tracking numbers are sent to your email as soon as your order’s label is printed. This means that the shipping process has begun and that your tracking number will update as soon as USPS has received and scanned your order. This does not mean your order is lost. It is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies, you will be completely refunded.

If your delivery fails and contains a sold out item, we will invoice shipping fee to reship your order to the updated address if requested. Alternatively, you can receive a refund for the cost of merchandise.

If your order is returned to our facility due to any address discrepancies, we will invoice you a fee to re-ship your order to the updated address provided. If the requested item is currently sold out, we will attempt to replace it with a comparable item, and you will be invoiced a fee to re-ship. If no such item is available, we will offer a credit towards a future purchase.

If your delivery fails and is not returned to the facility, you will need to reach out to the USPS for further assistance.

OVERSOLD ITEMS

It is uncommon, but under the unfortunate circumstance that an item has been oversold and we are unable to ship said item, your order will be refunded for the missing item and the remainder of your order will be shipped. If the oversold item is the only item in your order, you will be refunded the shipping also.

URGENT PROCESSING

Urgent processing guarantees that your order will be processed before any general orders from that date. It does not guarantee a faster delivery time.

APPAREL SIZING

All shirts, hats and hoodies are unisex.

PRICE CHANGES

Prices for our products are subject to change without notice.

The purchase price of your confirmed order is final. Prices will not be retroactively adjusted.

IF GRANTED A REFUND, WHERE WILL THE FUNDS GO?

Refunds are sent to the original form of payment. If you no longer have access to the original form of payment, you will be responsible for reaching out to your financial institution.